Refund & Cancellation Policy

Due to the nature of medical supplies and B2B transactions, Medico Misr applies a strict and controlled Refund & Cancellation Policy.

Order Cancellation

• Orders may be cancelled only before shipment and upon written confirmation from Medico Misr.
• Once an order has been shipped, cancellation is no longer permitted.

Returns & Refunds

• Returns are accepted only in cases of manufacturing defects, incorrect items, or damage during delivery.
• All return requests must be submitted within 7 days from the delivery date.
• Returned items must be:

1. Unused
2. In original packaging
3. In resalable condition

Non-Returnable Items

The following items are non-refundable and non-returnable:

• Opened or used medical products
• Sterile or single-use items
• Custom or special-order products

Refund Process

• Approved refunds will be processed after inspection of the returned items.
• Refunds will be issued using the original payment method or via bank transfer, as applicable.
• Shipping costs are non-refundable unless the error is caused by Medico Misr.